Please see the information below for help with Microsoft Teams, Satchel One (the homework site) and the School's IT systems.


Microsoft Teams

Your Microsoft 365 username is This email address is being protected from spambots. You need JavaScript enabled to view it.. Please check that you can access your account at https://office.com.

A short video can be found at www.youtube.com/watch?v=SYqDt22HDqk which shows how to log on and access your groups.

If you have forgotten your Teams password, please email This email address is being protected from spambots. You need JavaScript enabled to view it. from your school email account and we will reset it for you.


Satchel One

For Satchel One, students' usernames are their school email addresses (unless they have chosen to set their own personal email address). This address is also where password reset emails are set.

If you are using the Satchel One app, this allows you to view the registered email account and change the password. See this document for details:

If you cannot access the site: 

  1. Go to the Satchel login page.
  2. Click the “Forgot password?” link in the top right of the login box.
  3. Unless you have set a personal email address, log on to your school email account – this requires your normal school username and password. (I have forgotten my school password.)
  4. Wait for the “Change your password” email to arrive.
  5. Click the Reset Password link in the email.
  6. In the page that opens, enter your new password twice.
  7. This password will now be what you need to use to get into Satchel, and you can use your school email address as the username.

Satchel has quite thorough help pages which should answer most of your questions when setting up the accounts. https://help.satchelone.com/en/

If you have other queries regarding Satchel that the help pages do not answer, please email This email address is being protected from spambots. You need JavaScript enabled to view it.


Student Login details for School Systems

Students should have received a username, temporary password and email address. The username and password give students access to all our in-house school systems, namely:

  • school computers
  • Virtual Learning Environment (VLE)
  • school email system

We would like students to use their school email address for all school-related communications.

If students forget their school password, you need to contact IT Services: This email address is being protected from spambots. You need JavaScript enabled to view it.


Parent VLE Access

Parents new to the school were sent information about the Virtual Learning Environment (VLE) and their own VLE account details in September.

If you did not receive this, check you have an email address registered with the school – for security reasons, we can only communicate via a registered email address. If you do not have one registered, or need to change it, please contact our main office (This email address is being protected from spambots. You need JavaScript enabled to view it., tel: 01491 837 115).

To request login details for a parent account, or for any VLE-related queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Login details for parents are sent in three emails (a welcome email and two emails with login information, username and password, sent separately).

If you forget your VLE login, you can use the VLE's Forgotten Password feature.


Forgotten Logins Summary

Student email / VLE / Teams - contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Everything else - contact This email address is being protected from spambots. You need JavaScript enabled to view it., if you cannot resolve the issue yourself.