We use ParentPay for the payment of school lunches, trips, and items such as calculators.
Passwords and logins are generated by the school and shared with parents ahead of the September start for Rising Year 7s and at the point of Admissions for students joining us during the year.
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Frequently Asked Questions
Q What methods of payment can be used to credit an account?
A Any amount can be credited to an account by way of any of the following methods. Once an account has been credited the monies cannot be withdrawn and must be spent on the school meal/break services.
Q Can I change the daily ‘Spend Limit’?
A Yes – The daily ‘Spend Limit’ has a default of £5 but this may be changed by written request to the Catering Manager.
Q What happens if my child’s account is not in credit?
A Students with no credit on their account will not be able to purchase food and must speak with the Office team to ensure that they are supported to receive lunch on that day.
Q How do ‘free meal’ entitlements work?
A All free meal entitlements will be entered on to the system prior to the ‘Live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free meal amounts. Pupils with Free Meal Entitlements remain anonymous at all times as all account types are accessed in the exact same manner regardless as to whether paid for or not. NB. Any monies not spent from the daily free meal allocation will not be carried over to the next day.
Q Can anyone else use my child’s account?
A No – If your child loses their card which someone finds and attempts to use, the photograph shown on the EPOS Terminal will alert the operator of a fraudulent sale taking place. The card will then be removed by the canteen staff and handed to the main office.
Q My child has an allergy, how will this be monitored
A All allergy records registered with the school will be entered on to the Cashless System. When pupils attempt to purchase an item, which has ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.
Q Can I dictate my child’s dietary requirements?
A The system will allow you to register any items that your child is not allowed due to dietary needs or religious beliefs. Any such items must be confirmed in writing by the parent/guardian to the Catering Manager.
Q Can I request a printed report of my child’s meal intake?
A Yes – The Cashless Catering System allows numerous reporting facilities, which includes Dietary Habits. These may be requested by contacting the Main Office.